Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Dalbeattie
GPhC Registration No: 9012511
Last Updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This Privacy Policy explains how Pharmacy Weight Loss Dalbeattie collects, uses, stores, and shares your data when you use our online pharmacy weight loss clinic services. Please read this policy carefully before using our services.

1. Who We Are

Pharmacy Weight Loss Dalbeattie is a GPhC registered online pharmacy operating in Dalbeattie, UK (GPhC No. 9012511). We act as the data controller for all personal information collected through our services. We are fully registered and compliant with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

To provide safe and effective pharmacy and weight loss services, we collect the following types of personal information:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and postal address
Health data: Medical history, current medications, weight, BMI, and other relevant clinical information provided during consultations
Payment data: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and device information collected automatically when you visit our website

Health information is classified as special category data and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information for the following purposes:

To assess your suitability for weight loss treatments and provide pharmacist-approved prescriptions
To process and dispatch your orders — typically delivered within 1 working day once approved by our pharmacist
To communicate with you regarding your treatment, orders, and any follow-up care
To comply with our legal and regulatory obligations as a registered pharmacy
To maintain accurate clinical and dispensing records as required by GPhC standards
To improve our services and ensure patient safety

Our lawful bases for processing include legitimate interests, contractual necessity, compliance with legal obligations, and explicit consent where required for special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site performance. Cookies are small text files stored on your device. We use the following types of cookies:

Essential cookies: Necessary for the website to function correctly
Analytics cookies: Help us understand how visitors use our site so we can improve it
Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

Healthcare providers: Where clinically necessary and in your best interest
Delivery partners: Only the information required to fulfil your order
Payment processors: To handle transactions securely
Regulatory bodies: Including the GPhC or other authorities where legally required
IT service providers: Who support our platform and are bound by strict data processing agreements

All third parties we work with are required to protect your data in accordance with UK data protection law.

6. Data Retention

We retain your personal and health data for a minimum of 8 years following your last interaction with our service, in line with NHS and GPhC guidance. Payment data is retained only as long as necessary for accounting and legal purposes. After the applicable retention period, your data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights regarding your personal data. You have the right to access the information we hold about you, request corrections if it is inaccurate, ask us to delete your data where appropriate, restrict or object to certain types of processing, and request a portable copy of your data. You may also withdraw consent at any time where consent is the basis for processing, without affecting any prior processing.

To exercise any of your rights, please contact us using the details below. We will respond to all data-related requests within 48 hours.

8. Data Security

We take data security seriously. All personal and health information is stored on secure, encrypted systems with appropriate access controls. We regularly review our security practices to protect your information against unauthorised access, loss, or disclosure.

9. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your information, please contact us:

Pharmacy Weight Loss Dalbeattie
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.